Frequently Asked Questions

Do you customize?

Yes, we do. Kindly send us a message via chat to know if we can accommodate the your customization requests.

What is the process of placing custom orders?

For cake toppers and Christmas ornaments, kindly leave us with the text/names to be put on the topper or ornaments. We will send you the layout and ask for your approval. Once approved, we will line it up for production and ship the items.

When will I receive my order?

We usually ask for 7-10 business days for production of your orders. Kindly allow 2-3 days for courier to deliver within Metro Manila and Luzon or 10-14 days for Visayas and Mindanao.

We can ship items earlier if workload permits.

How can I track my order?

We will send you the tracking number of your order so you can check for updates.

What if the item I received is wrong, incomplete or broken?

We always make sure to deliver excellent quality items and package them with utmost care. However, should any of the above scenarios arise, please message us right away so we can correct our error.

We believe in quick and stress-free returns so we want to make this an EASY process for you.

Can I change or cancel my order?

You can change or cancel your order as long as it has not been produced yet.